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Live Product Availability in Email for Black Friday

On shopping days as big as Black Friday it can be a toss up for Marketers. Do you fire out generic promo emails promising big savings on every product whilst stocks last, or do you take a more refined, product based approach?

Understandably you may be wary of taking a more product-centric approach. What happens when the products in your email sell-out for example? Chances are, that on high-volume shopping days, products promoted in-email will have a higher sell-through rate than usual.

 

To overcome the very real problem of promoting sold-out products you can leverage live data to provide a great customer experience. The case for only including available products in email is obviously strong. Those that click through are doing so because they’re interested in the product and possibly have an intent to purchase. Only including products available to buy at the time of open is going to drive revenue.

 

You can also drive product sales by providing open time product availability in email. Using an API, or other data source, pull in live product stock levels and the latest pricing, delivery and product information at every email open. Each time the recipient re-opens the email the stock level and product information will automatically update.

 

Here's an example of a live product feed generating email images that are live at open time:

Example Product Feed live images2.jpg

 

Use layered visibility rules to create image layers for stock level callouts and discount stickers as required. As the data source updates with real-time availability, discounts, prices and available products, the images in the email will update at every open with the latest, up-to-date content. For example, you could show a live stock availability call out over an image when the stock level dips below a certain number. This stock availability is live at every open, meaning that products featured in your email will always be available to click through and buy. For example, show a stock call out sticker over the image when there’s only 10 left. When the stock level drops to below 5, change the messaging on the stock call out to introduce urgency, such as ‘Hurry! Only 3 left.’. If a product goes out of stock, we’ll automatically swap it, on open, to display the next available product. Likewise, all product information will automatically update too, so if the discount amount changes or the price changes throughout the day, the email will reflect these changes live too.

 

Here's an example of live products with stock level callouts:

 

live-stock-example

 

Not only does using Open Time Content Automation give you to flexibility to promote products that are in-stock and available to buy at email open, it also enables you to automate much of the email content. You can create on-brand product images from a data source for your email without requiring any support or resource from your design team, perfect for those on-the-fly campaigns that you’re likely to need to send out as Black Friday and Cyber Monday unfold.